Elevate the patient experience. Improve outcomes. Streamline your process.
Altrix Group’s Call Navigator is a web-based platform that empowers hospitals to deliver personalized, data-driven post-discharge care at scale. Built to support our virtual nursing and follow-up services, this technology ensures no patient falls through the cracks during one of the most vulnerable stages of the care journey.
What Is Call Navigator?
Call Navigator automates and organizes post-discharge follow-up calls, helping healthcare teams:
Monitor patient recovery
Identify risks and address concerns early
Reinforce discharge instructions and medication plans
Improve adherence to follow-up appointments
How It Works
Automated Call Assignment – Prioritizes and assigns patients discharged in the past 24–48 hours
Customizable Scripts – Questions tailored by department, diagnosis, or care team
Real-Time Alerts & Escalation Flags – Ensures at-risk patients receive prompt attention
Productivity Dashboard – Tracks call outcomes, staff efficiency, and patient feedback
Reporting Tools – Export reports weekly, monthly, or on demand
Why It Matters
Post-discharge is a critical—but often overlooked—phase of care. Call Navigator:
Reduces readmissions and ER visits
Increases patient satisfaction and confidence
Closes communication gaps between hospital and home
Enhances your team's ability to scale outreach without additional staff
