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Checklist : Is Your Facility Ready for Post-Discharge Outreach?
Self-assessment to evaluate readiness for structured follow-up:
– No formal 24–72 hour follow-up process
– Inconsistent discharge call practices
– Clinical teams doing non-clinical work
– Missed follow-up contributing to readmissions
White Paper: Closing the Gaps in Care Transitions
4-page overview of care transition vulnerabilities & how virtual services reduce risk.
Includes implementation tips and national benchmarks.
Case Snapshot: Reducing Documentation Time with Virtual Admission Nurses
Case from a mid-size hospital that:
– Saved 3.25 hours/day per unit
– Achieved 100% discharge summary compliance
– Reduced average discharge time by 25%
Template: Follow-Up Call Escalation Pathways
Includes:
– Sample escalation prompts
– Routing logic
– Tiered urgency framework
– Caller decision tree
