Frequently Asked Questions

We provide virtual admission and discharge nurses and post-discharge specialists who work behind the scenes to support bedside nurses and healthcare teams so they can focus on delivering quality, patient-centered, hands-on and continuous care to their patients.

You will see a noticeable difference in how nursing and healthcare teams deliver patient care during hospitalization and post-discharge. In addition, workflows, processes, and throughputs will run more efficiently. Patient satisfaction scores and overall quality scores will improve. Staffing shortages will be alleviated. Operational costs will decrease. Nursing and healthcare team morale will be elevated.

We provide highly qualified, knowledgeable, trained RNs, LPNs, paraprofessionals, and specialists for your admission, discharge, and post-discharge needs.

A virtual admission and discharge nurse is a nursing professional who supports the bedside nursing and healthcare team with all the “hands-off” components relating to a patient's admission, discharge, and transfer process.

No. A virtual nurse integrates and collaborates with the onsite nursing and healthcare team, producing a cohesive team to address the patient’s needs.

Virtual nursing professionals help to optimize the bedside healthcare team by reducing clinical documentation and non-clinical tasks, allowing for a quicker response and more time to attend to the patient’s needs. In turn, healthcare teams run more efficiently, improving patient care delivery, nursing and medical staff satisfaction, and quality of care ratings. Additionally, virtual nursing professionals help to reduce operational costs by alleviating the burdens of shift coverage and staffing expenses.

A post-discharge follow-up specialist manages and meticulously documents follow-up conversations with patients recently discharged from acute care facilities, including health status, medication regimen, upcoming appointments, home-based services, and plans to address potential problems.

The post-discharge follow-up specialist helps to identify and address a patient's actions, questions, misunderstandings, and discharge plan information and discrepancies. This healthcare strategy improves patient outcomes, enhances patient satisfaction, and reduces additional costs associated with readmission.

Altrix Group gains access to a hospital and clinical facility’s EMR/EHR platform and internal messaging system through your IT department. With additional technology, including computers, iPads, phones, and our Call Navigator platform, we can interact with your nursing and healthcare teams and patients.

At Altrix Group, we comply with all industry standards (CMS, Joint Commission, DNV, and State), upholding all HIPPA regulations and requirements to ensure the most secure and utmost privacy for our partners and their patients.

Yes. Altrix Group provides virtual training to the onsite facility nursing/medical staff via Microsoft Teams. Training sessions focus on the admissions, discharge, and post-discharge process(es). Each facility is different, and we accommodate and assimilate into their workflow process, collaborating with the nursing/medical staff to seamlessly integrate as an asset to their existing healthcare team.

Virtual integration will vary on facility requirements, such as licensure and other paperwork, and the hospital and clinical facility’s IT department providing Altrix Group access to their EMR/EHR system.