Frequently Asked Questions
Need more information?
Browse these Q&As to learn more about who we are, what we do, and how we do it.
Browse these Q&As to learn more about who we are, what we do, and how we do it.
About Altrix Group
01. Who is Altrix Group?
Altrix Group is a healthcare services company that partners with hospitals, clinics, and
health systems to improve patient admissions, discharges, and care transitions using virtual
support. Our goal is to reduce the administrative burden on clinical staff so they can focus
on providing hands-on patient care.
02. What does Altrix Group do exactly?
Altrix Group provides licensed virtual nurses to support documentation during the
admission and discharge process, as well as trained post-discharge specialists who engage
patients after discharge using our Call Navigator platform. These services enhance
efficiency, reduce staff burnout, and improve patient safety.
03. How will this benefit my nursing and healthcare team?
You will see a noticeable difference in how nursing and healthcare teams deliver patient care during hospitalization and post-discharge. In addition, workflows, processes, and throughputs will run more efficiently. Patient satisfaction scores and overall quality scores will improve. Staffing shortages will be alleviated. Operational costs will decrease. Nursing and healthcare team morale will be elevated.
04. Who does Altrix Group employ?
Altrix Group employs licensed registered nurses (RNs), licensed practical nurses (LPNs),
and trained non-nurse care specialists. Our team is experienced, credentialed, and trained
in the technologies and protocols required to support patient care transitions virtually.
Virtual Admission and Discharge Nursing
01. What is a Virtual Admission/Discharge Nurse?
Virtual Admission and Discharge Nurses are licensed nurses who work remotely to assist
with patient transitions. They manage admission and discharge documentation within the
hospital’s EMR, coordinate with bedside teams, and support throughput goals.
02. Does a Virtual Admission and Discharge Nurse replace the bedside nurse?
No. Virtual nurses provide support to bedside nurses by managing documentation and non-
direct care tasks. This allows bedside nurses to spend more time with their patients.
03. What are some of the benefits of a Virtual Admission/Discharge Nurse?
Virtual nurses help save time, reduce burnout, and improve discharge efficiency. Hospitals
that utilize virtual support often report faster discharge turnaround times, improved
compliance with documentation standards, and higher staff satisfaction.
Post-Discharge Follow-Up and Call Navigator
01. What is the Call Navigator?
The Call Navigator is a web-based platform that guides Altrix specialists through structured
post-discharge follow-up calls. It includes risk flagging, standardized scripts, escalation
protocols, and outcome tracking. It does not require EMR integration.
02. Are your post-discharge specialists licensed nurses?
No. Our post-discharge specialists are trained care coordinators with a healthcare
background. They follow structured call protocols using the Call Navigator platform and
escalate clinical concerns to appropriate medical personnel.
03. Does the Call Navigator integrate with our EMR?
No. The Call Navigator operates as a standalone platform. It is designed to function
independently of your EMR, while allowing for summary reports to be shared with your
care team when needed.
04. How is follow-up data tracked or escalated?
Call outcomes are recorded in the Call Navigator. Risks are flagged in real time, and
escalation protocols route clinical concerns to the appropriate care team members based on
your organization’s workflow.
Compliance and Integration
01. How does Altrix Group gain access to our systems?
We work with your IT and compliance teams to set up secure, remote access to your EMR
and communication platforms. All users are credentialed and operate within your approved
access protocols.
02. What about regulations and HIPAA compliance?
Altrix Group maintains full HIPAA compliance. All virtual team members are trained on
confidentiality, data security, and patient privacy. We adhere to all federal and state
guidelines and complete documentation audits as required.
03. Do you provide training to the nursing and healthcare team?
Yes. We provide training and onboarding to your staff on how to collaborate with our
virtual team members. This includes workflows, communication expectations, and
documentation handoffs.
04. How quickly can Altrix integrate into our facility?
We can integrate with most hospital systems in less than 30 days. Implementation timelines
may vary depending on credentialing, IT access, and scheduling requirements.
